Etech

Etech is a leading provider of next-generation BPO solutions. As a global minority-owned business, Etech has pioneered methods for transforming data into strategic insights. By combining the power of artificial intelligence and human expertise, Etech enhances training and coaching to focus on critical behaviors, resulting in improved customer experiences and increased shareholder value.

Established in 2003 with a modest workforce of 400 employees operating from a single contact center in Nacogdoches, Texas, Etech has witnessed remarkable growth over the past two decades. Today, the company boasts an extensive network of over 50 global partnerships, employing a workforce of 3,600 dedicated individuals across ten state-of-the-art contact centers strategically located across the United States, nearshore, and offshore destinations.

With a track record of handling over 100 million voice interactions, 25 million chat and email interactions, and conducting 24 million quality monitoring evaluations annually, Etech demonstrates exceptional flexibility and scalability to cater to organizations of varying sizes and complexities. The company's comprehensive portfolio of ... Read more